My sister lives across the country, and asked (she greets me with 'Brother Mine') if I had a webcam so that she could get hers set up. Sure...I flip mine on and poof there I am but I couldn't see her. After suggesting things for about an hour we finally got hers to work. First thing I saw was her raising her arms in victory! LOL
Since she has several IM clients they were fighting for control of the camera and neither could use it.
Do you use video when you can't be with your loved ones?