Diagnostics Failure

I was having a few problems on my computer so I started the diagnostics on the system.  Things were clearly not going well and I called Dell with the information that was displaying on the screen.  Dell asked me to read the message at appeared.  I told them that I could decipher the message but that despite what the message was saying, it was wrong!

After repeatedly telling the tech, "No.  The system is NOT working properly."  He didn't believe me.  I had to take a photo of the screen and then finally, he said, "The computer is faulty.  Would you like to be transferred to our warranty service so that we can get that taken care of?"  

Have you ever had this type of experience with a technical support call?

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