Every year I get billed about $75, which is a rental fee. There is a form included with the invoice to get an exemption for say...actually living in the house! But that's not really why this is going up here, it's because they require proof you live in the house. How do you prove you live in a house, well they want a copy of your cable, electric bill, or water/sewage bill.
So, what happens if everything is on-line? Do a screen print, and send it in? "We need an original" says the lady on the phone. Update the SOPs for the times people. It's the same thing when you're asked for a home phone number. Many people now just have a cell number but you get the, "I'm sorry we need a home (landline) number, if you give them your cell." If you buy something on-line, using the cell number it raises some flags but only the high risk services will call you.
What policy have you seen lately that needs to be updated for the times? BTW, I ended up using a UPS label from one of boxes I have.
Life goes by so fast...need to take a few seconds to write down and remember experiences that make me the person I am. 
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